FAQs

FAQs

General Questions

Who is Direct Eyewear?

Direct Eyewear is an online retailer offering a wide selection of over 100 designer eyewear brands and growing. We bring you the latest styles in both sunglasses and optical frames, making it easy to find the perfect pair.

Are your products authentic designer eyewear?

Yes, all the eyewear we sell is 100% authentic, sourced from official suppliers. We do not sell replicas or counterfeit products.

Which brands do you offer?

We stock a wide range of brands, from luxury fashion houses to premium eyewear specialists. Our selection is constantly expanding to offer you the latest designs.

Do you sell both sunglasses and prescription glasses?

Yes, we offer both sunglasses and optical frames, so whether you’re after fashion or function, we’ve got you covered.

Ordering & Payments

How do I place an order?

Simply browse our website, select the eyewear you love, and add it to your cart. Follow the checkout process to complete your purchase securely.

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options displayed at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so if you need to make changes, contact us as soon as possible. Once an order has been dispatched, modifications or cancellations may not be possible.

Do you offer any discounts or promotions?

We occasionally run special promotions. Stay updated by checking our website or subscribing to our newsletter.

Shipping & Delivery

Is shipping free?

Yes! We offer free shipping on all orders.

Do you offer order tracking?

Yes, but tracking information is not automatically provided. If you’d like to track your order, please contact our support team, and we’ll be happy to assist you.

Where do you ship to?

We currently ship within the UK.

Prescription Lenses & Glasses

Do you offer prescription lenses?

At this time, we primarily sell frames. You can have your lenses fitted by any optician of your choice.

How do I know which frames will fit me best?

Each product includes sizing details to help you choose the right fit. If you need assistance, feel free to contact us.

Can I take my frames to an optician to fit prescription lenses?

Yes, our frames are compatible with prescription lenses, and you can have them fitted at any optician.

Customer Support

How can I contact you if I have a question?

You can reach us via email or through our website’s contact form. Our support team is happy to assist with any inquiries.

Do you offer a warranty on your products?

Warranty coverage depends on the brand and manufacturer. If you experience any issues, contact us, and we’ll do our best to help.