shipping policy
At Direct Eyewear, we are committed to delivering your order reliably and efficiently. This Shipping Policy explains how we handle order processing and shipping. By placing an order with us, you agree to the terms outlined below.
1. Order Processing & Delivery Time
1.1 Processing Time
All orders require 1-3 business days for processing. This processing period is included in the total delivery timeframe.
1.2 Estimated Delivery Time
After processing, orders are typically delivered within 6-18 business days, depending on your location. Business days do not include weekends or public holidays.
2. Shipping Costs
We are pleased to offer free shipping on every order, regardless of destination or order value.
3. Order Tracking
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. This allows you to monitor your shipment’s progress online.
4. Address Accuracy
Please ensure your shipping address is complete and correct at checkout. Direct Eyewear cannot be held responsible for delivery failures caused by incorrect or incomplete address details.
5. Customs, Duties & Taxes
International orders may be subject to customs processing and additional import fees, depending on your country’s regulations. These charges are the responsibility of the customer. Direct Eyewear is not liable for delays caused by customs procedures.
6. Delivery Issues
6.1 Delays
While most orders arrive within the estimated timeframe, external factors like customs inspections or courier delays may occasionally extend delivery times.
6.2 Lost or Damaged Shipments
If your package is delayed, lost, or arrives damaged, please contact us promptly for assistance.
7. Contact Us
For any questions regarding shipping or your order, please reach out to our support team:
Email: Support@directeyewear.co.uk
Address: 50 Fenchurch St, City of London, London EC3M 3JY, UK
Thank you for choosing Direct Eyewear. We’re dedicated to providing a smooth, hassle-free delivery experience every time.
