Refund Policy

Effective Date: 21/2/25

At Direct Eyewear, we take pride in offering high-quality, authentic eyewear and sunglasses from over 100 designer brands. Due to the personalized and custom-made nature of many of our products, all sales are final. This Refund Policy outlines our approach regarding refunds.

1. No Refunds

Once an order is confirmed and processed, refunds are not available. We encourage you to review your order details, including any customization options, before finalizing your purchase. By placing an order, you acknowledge and agree that all sales are final.

2. Defective or Damaged Products

In the unlikely event that you receive a defective or damaged product, please contact our customer support team immediately. While we do not offer refunds, we are committed to ensuring your satisfaction. We may, at our discretion, provide a replacement or repair for items that do not meet our quality standards.

3. Order Confirmation and Customer Responsibility

Before completing your purchase, please ensure that all details are accurate, including product specifications and shipping information. Your confirmation of the order indicates your acceptance of this Refund Policy and our final sale terms.

4. Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to our customer support:

• Email: Support@directeyewear.co.uk
• Address: 50 Fenchurch St, City of London, London EC3M 3JY, UK

Thank you for choosing Direct Eyewear. We appreciate your understanding and are here to support you with any inquiries.